Ji & Sam is a sole proprietorship represented by Issam ZAKI.
It is registered with the Banque Carrefour de Entreprises under the number 0764.401.867.
Its head office is located at 22, Rue Charles Legrelle, 1040 Brussels (Belgium).
Delivery is made only after confirmation of payment by the seller’s bank. The products are delivered to the address indicated by the Customer on the online form serving as an order form. No refund in the event of an error in the delivery address. Errors in the address should be reported by email prior to editing. Delivery costs are free from a purchase with a minimum value of 100 euros. Delivery times range from 2 to 6 days. Delivery times are indicative. No compensation can be claimed from the seller in the event of late delivery. If the delivery times exceed thirty days from the order, the sales contract may however be terminated and the customer reimbursed
In the event of a delivery error, the Customer informs the Seller by email within three working days of the delivery date. Any complaint not made within the time limit cannot be taken into account and will release the Seller from any liability vis-à-vis the Customer.
Returns and exchanges
The product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging, as follows: Product returned within 15 days of the date of delivery of the order, to the following address: 22, Rue Charles Legrelle, box 3, 1040, Brussels Any complaint and return not made in accordance with the rules defined above and within the time limits set cannot be taken into account. Any product to be exchanged or refunded must be returned to the Seller in its original condition and packaging. Return costs are the responsibility of the Customer.